Last Modified December 3rd, 2023
The No Place Like Product Specific Terms are intended to highlight some of the important things about using our different Subscription Services. The Product Specific Terms form part of the No Place Like Customer Terms of Service and are hereby incorporated therein.
1. augmented reality for Web and Social
1.2 Web AR
"Web AR" means the No Place Like web platform and code supplied as part of our Subscription Service.
1.2 Social AR
"Social AR" means third-party and/or other social media communication facilities (such as Facebook, Instagram and TikTok) linked to or from the Subscription Service that enable you to communicate with the public with augmented reality content. You agree to use Social AR only in compliance with any terms of use specified by each Social AR platform. We will not have any liability with regards to Social AR and any actions resulting from your use of Social AR.
1.3 Limits
You agree to not use the Subscription in any manner that substantially exceeds typical use projections, including but not limited to storage and bandwidth consumption.
1.4 Retrieval of Customer Data
If you want to export Customer Data during your Subscription Term, you can retrieve Customer Data by using the support options as part of your Subscription Fee.
"Social AR" means third-party and/or other social media communication facilities (such as Facebook, Instagram and TikTok) linked to or from the Subscription Service that enable you to communicate with the public with augmented reality content. You agree to use Social AR only in compliance with any terms of use specified by each Social AR platform. We will not have any liability with regards to Social AR and any actions resulting from your use of Social AR.
1.5 Retrieval of Customer Data
If you want to export Customer Data during your Subscription Term, you can retrieve Customer Data by using the support options as part of your Subscription Fee.
1.6 Modifications
We may make changes to the Subscription Services that materially reduce the functionality provided to you during the Subscription Term.
1.7 Non-Renewal Notice Period
Unless otherwise specified in your Order Form, to prevent renewal of your Subscription Services or paid Add-Ons, you or we must give written notice of non-renewal, which must be received before the next renewal period begins.
1.8 Data Practices and Machine Learning
We may monitor use of the Subscription Service by all of our customers and use the information gathered in an aggregate and anonymised manner. We may use Customer Data in an anonymised manner for machine learning.
1.9 Alpha/Beta Services
If we make beta access to some or all of the Subscription Service (the “Beta Services”) available to you (i) the Beta Services are provided “as is” and without warranty of any kind, (ii) we may suspend, limit, or terminate the Beta Services for any reason at any time without notice, and (iii) we will not be liable to you for damages of any kind, except in respect of losses that cannot be legally limited or excluded under law, related to your use of the Beta Services.
1.10 Amazon and Other Platforms
You agree to remove content within 10 working days of the end date of your term with Plop if you use content created by Plop in any platform including but not limited to Amazon, Wayfair and more.
2. Consultancy Services
2.1 Onboarding Foundations
Onboarding Foundations provides paid users access to a library of live workshops that will assist with the implementation of your Subscription. Workshops are only available for online viewing and not available on demand. Paid users may access workshops during the service delivery period, subject to eligibility requirements. We may adjust the date or time, by giving you notice at any time prior to the start of a workshop. Your purchase of Onboarding Foundations is non-cancelable and all fees paid are non-refundable, regardless of your actual attendance or participation in workshops. Licenses are non-transferable once workshop attendance has occurred.
Delivery Period: 90 days from purchase.
2.2 Technical Consulting
Technical Consulting: Ongoing consists of up to five (5) hours of remote access per month to a technical consultant or equivalent Plop expert(s) for general technical support and project guidance related to your Plop subscription. Five (5) hours of total support may include phone conversations, email-based support, prep work, and any other activities related to the service. Unused hours expire at the end of each month and will not carry over.
Delivery Period: The shorter of the period for which Technical Consulting: Ongoing is purchased, or one (1) year.
3. SERVICE UPTIME COMMITMENT
"Downtime" means a critical full outage/severe issue that constitutes a catastrophic problem causing complete inability to use the Subscription Service, across a significant portion of the production environment (e.g. crash or hang), resulting in production downtime and where there is no workaround or solution to the problem.
"Excluded" means the following: (i) unavailability caused by circumstances beyond our reasonable control, including, without limitation, act of God, acts of government, emergencies, natural disasters, flood, fire, civil unrest, acts of terror, strikes or other labor problems (other than those involving our employees), or any other force majeure event or factors; (ii) any problems resulting from Customer's combining or merging the Subscription Service with any hardware or software not supplied by us or not identified by us in writing as compatible with the Subscription Service; (iii) interruptions or delays in providing the Subscription Service resulting from telecommunications or internet service provider failures outside of our datacenter as measured by our third party website availability monitoring provider; (iv) any interruption or unavailability resulting from the misuse, improper use, alteration, or damage of the Subscription Service; and (v) unavailability while we perform maintenance on the Subscription Service when necessary, in Plop's sole, reasonable discretion.
"Service Uptime" means (total hours in calendar month - Excluded duration - Downtime duration) / (total hours in calendar month - Excluded duration ) x 100% = Service Uptime.
4. Customer Support
If you pay us a Subscription Fee, you can select from the support options below at no additional cost.
4.1 Phone Support
Phone support is available from 11am Sunday to 5pm Friday BST (British Standard Time). Please note, these hours will be reduced i) during holidays in Singapore, Ireland, and the US; and ii) in all locations during Plop's company-wide designated week of rest. We accept email and in-app support questions 24 hours per day x 7 days per week. Email and chat questions can be submitted through the help widget in the lower right-hand corner of your account or by going to our web page at https://www.get-plop.com.
4.2 Email Support
Email and in-app responses are provided during phone support hours only. We attempt to respond to email and in-app support questions within one business day; in practice, our responses are generally even faster. We do not promise or guarantee any specific response time. We may limit or deny your access to support if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or abuse of Plop representatives.
4.3 Support Limitations.
Issues resulting from your use of API's or your modifications to code in the Subscription Service may be outside the scope of support. We will only provide support for integrations which are being supported by Plop. These include but are not limited to Shopify, Magento, BigCommerce, Webflow and Wix websites. If you are unsure if your platform is supported, please contact Plop prior to accepting the Product Specific Terms.
